Elasticsearch, Logstash, and Kibana delight in the good thing about getting vivid and helpful communities. You've our assurance of higher-high quality support and single source of reality as an Elasticsearch Services customer, however the Elastic Group can even be a valuable source for you personally whenever you need to have it.
If you're in no cost trial, you are qualified to get the Elasticsearch Provider Regular amount support for as long as the demo is Energetic.
For anyone who is using a distribution listing as your registered electronic mail, You may also sign up a second e mail handle with us. Just open a scenario to let us know the title and e mail deal with you would like to get included.
Devoted Elasticsearch pro support Elasticsearch support when and where you need to have it Just like our other offerings, if you'll want to handle your Elasticsearch cluster yourself, we could still offer the 24x7x365 pro support available in our managed presenting.
Include the deployment ID that you want help with, especially if you've a number of deployments. You'll find the deployment ID around the overview webpage to your cluster inside the Elastic Cloud Console.
In case you have any specialized queries that are not for our Support group, hop on our Elastic community forums and have responses with the gurus while in the Neighborhood, which includes folks from Elastic.
We can provide support regardless of whether your environment is on-prem or in the cloud. Get hold of our crew to discuss your specific infrastructure and necessities, like SLAs and security requires.
Examine your specific demands After you enter a support deal with Instaclustr, you may be leveraging a lot more than 300 million node several hours of management and support working experience with open supply technologies, such as the Open Distro of Elasticsearch.
In case you Call us by electronic mail, be sure to use the email address that you registered with, to ensure we will let you a lot more speedily.
Describe the trouble. Include things like any relevant specifics, which include mistake messages you encountered, Elasticsearch support dates and moments when the trouble transpired, or the rest you think could possibly be beneficial.
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By email: [email protected]. In the event you Get in touch with us by e-mail, please use the e-mail handle you registered with, making sure that we will help you far more immediately. When you are employing a distribution record as your registered electronic mail, You may also register a next electronic mail handle with us.
These membership degrees present assured reaction times for support challenges, superior support coverage several hours, and support contacts at Elastic. Furthermore, it consists of support for the way-to and advancement issues. The exact support protection is determined by your subscription degree.
Our support internet pages are delivered in English, to translate to your required language You can utilize the built-in translate operate in Chrome or Firefox.
Support is provided by e-mail or through the Elastic Support Portal. The most crucial focus of support is to be certain your Elasticsearch Assistance deployment displays a green standing and is available. There's no certain initial or ongoing reaction time, but we do try to have interaction on every problem within just three company days.
Include the deployment ID that you might want help with, especially if you may have a number of deployments. The deployment ID can be found about the overview site to your cluster while in the Elasticsearch Services Console.
A number of people offer support and afterwards don’t walk the walk. As a pure open supply business, we are able to only differentiate on value and support, and we care deeply about protecting fantastic support and fixing our consumers’ problems speedily.
Make contact with us in addition to a member of our staff will arrive at out to you within minutes We’ll immediately make it easier to have a contract set up so we could get to work resolving your Elasticsearch concerns and Obtain your surroundings operational as fast as feasible.
Just open up a circumstance to allow us to know the identify and e-mail handle you desire to to be included. When opening a scenario, There are several belongings you can do to get enable quicker: