Elasticsearch, Logstash, and Kibana appreciate the advantage of possessing vibrant and handy communities. You've got our assurance of higher-quality support and one supply of reality as an Elasticsearch Service buyer, but the Elastic Neighborhood will also be a helpful useful resource for yourself whenever you require it.
In case you are in totally free demo, you may also be suitable to have the Elasticsearch Service Typical degree support for so long as the trial is Lively.
The key focus of support is to guarantee your deployment exhibits a environmentally friendly status and is out there. There is absolutely no guaranteed First or ongoing reaction time, but we do try to engage on just about every situation within 3 business days.
Through the Elasticsearch Service Console: Go to the Support site or select the support icon, that looks just like a lifestyle preserver, on any site within the console. Get in touch with us by email: [email protected]
Include things like the deployment ID that you might want assist with, particularly when you've got a number of deployments. You will discover the deployment ID about the overview website page on your cluster while in the Elastic Cloud Console.
In case you are on an Elasticsearch Support Normal subscription so you are interested in going to Gold or Platinum support, please Make contact with us. We also advise which you study our best tactics guideline for receiving the most out of your respective support expertise:
We can provide support no matter if your atmosphere is on-prem or inside the cloud. Get hold of our workforce to debate your precise infrastructure and necessities, which include SLAs and security demands.
Examine your certain prerequisites When you enter a support deal with Instaclustr, you will be leveraging more than 300 million node hours of management and support experience with open source technologies, including the Open up Distro of Elasticsearch.
For customers without having an active subscription, take a look at the Elastic Group message boards and acquire responses in the experts from the Local community, such as men and women from Elastic.
If you simply signed up for the demo, you do not get usage of the Support Portal until finally you subscribe. As a substitute, you'll be able to request assist utilizing the other strategies thorough in this doc.
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In case you are a brand new buyer who just signed up for Elasticsearch Services, it might take a couple of several hours for the Support Portal entry to be set up. When you've got questions, access out to us at [email protected].
These subscription amounts present confirmed reaction periods for support troubles, far better support coverage hours, and support contacts at Elastic. What's more, it contains support for how-to and growth thoughts. The exact support coverage is determined by your subscription stage.
Elasticsearch, Logstash, and Kibana delight in the good thing about getting vivid and practical communities. You might have our assurance of superior-high quality support and single source of reality as an Elastic Cloud user, although the Elastic Group can even be a helpful resource to suit your needs everytime you need to have it.
With the discharge of The brand new Support Portal, even When you've got an present account, you could be prompted to update your password.
To learn more, Check out Premium Support Providers Plan. When you are on an ordinary membership, and also you have an interest in upgrading your support amount, make sure you Make contact with us. We also advocate which you study our best procedures guideline for getting the most out of the support expertise:
Lots of people offer support after which don’t wander the walk. As being a pure open source corporation, we will only differentiate on value and support, and we care deeply about keeping fantastic support and resolving our prospects’ complications quickly.
Make contact with us and also a member of our team will reach out to you in just minutes We’ll promptly allow you to get yourself a agreement set up so we could get to operate resolving your Elasticsearch concerns and get your surroundings operational as rapidly as feasible.
Just open up a case to let's know the identify and e mail tackle you want to to get extra. When opening a situation, There are some things you can perform to receive enable more rapidly: