Elasticsearch, Logstash, and Kibana get pleasure from the advantage of getting vivid and handy communities. You may have our assurance of substantial-excellent support and one supply of real truth being an Elasticsearch Support customer, although the Elastic Group will also be a valuable source for you personally everytime you need to have it.
For anyone who is in cost-free trial, you may also be qualified to get the Elasticsearch Assistance Normal degree support for so long as the trial is Lively.
The principle focus of support is to be certain your deployment shows a eco-friendly position and is obtainable. There isn't any guaranteed First or ongoing reaction time, but we do try to engage on every single situation within 3 company days.
In the Elasticsearch Company Console: Go to the Support website page or decide on the support icon, that appears similar to a daily life preserver, on any web site within the console. Get hold of us by email: [email protected]
Get in Touch Why Instaclustr Unmatched knowledge Our support workforce has in depth familiarity with Elasticsearch’s technical details and operational nuances. Our managed company pedigree and broad buyer foundation makes certain that we have the expertise to suit any consumer natural environment. It’s what we do day to day Every day, we provide mission essential, significant overall performance, and often-on knowledge alternatives for our customers. Our corporation is centered on the operational performance of Elasticsearch and complementary open source info layer systems. Focused workforce Elasticsearch support team is produced up of devoted engineers and Elasticsearch professionals with extensive operational experience. We've got the ability to enable keep your clusters running efficiently and successfully beneath numerous circumstances and use circumstances Unmatched practical experience Our support workforce has extensive knowledge of Elasticsearch’s specialized specifics and operational nuances.
In case you are on an Elasticsearch Support Normal subscription and you have an interest in transferring to Gold or Platinum support, remember to Speak to us. We also advise that you simply read our greatest tactics guideline for receiving the most out of the support expertise:
We can provide support whether your ecosystem is on-prem or during the cloud. Make contact with our team to discuss your distinct infrastructure and demands, such as SLAs and security requires.
When you've got any specialized questions that aren't for our Support team, hop on our Elastic Local community forums and get responses from your professionals in the Local community, which include folks from Elastic.
If you Make contact with us by e mail, please use the e-mail handle that you simply registered with, to ensure we can help you much more speedily.
If you merely signed up for a trial, you don't get usage of the Support Portal till you subscribe. Alternatively, you could request assist using the other approaches in-depth in this document.
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On the lookout for emergency Elasticsearch support? Are you getting operational problems together with your self-managed Elasticsearch cluster in manufacturing surroundings?
By email: [email protected]. For those who Call us by e mail, remember to use the email deal with that you simply registered with, so that we can help you extra speedily. In case you are using a distribution record as your registered e mail, You can even register a next e mail deal with with us.
Describe the situation. Incorporate any relevant aspects, like error messages you encountered, dates and situations when the trouble occurred, or anything you think that may be practical.
Our support internet pages have already been provided in English, to translate to your desired language you can use the designed-in translate perform in Chrome or Firefox.
Support is supplied by e mail or in the Elastic Support Portal. The key aim of support is to make certain your Elasticsearch Assistance deployment shows a inexperienced position and is accessible. There isn't a guaranteed Preliminary or ongoing reaction time, but we do strive to interact on each individual situation inside of a few company days.
To find out more, check Top quality Support Expert services Policy. When you are on a typical subscription, and you simply are interested in upgrading your support degree, you should Call us. We also endorse that you choose to examine our best procedures tutorial for getting the most out of one's support knowledge:
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Being an Elasticsearch Assistance customer, you will receive an email with Recommendations the way to log in to your Support Portal, where you can monitor both equally current and archived circumstances.
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