Elasticsearch, Logstash, and Kibana take pleasure in the good thing about possessing vibrant and useful communities. You have got our assurance of superior-excellent support and single supply of fact as an Elasticsearch Assistance buyer, but the Elastic Group can be a practical resource for you personally whenever you require it.
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The leading aim of support is to make sure your deployment reveals a inexperienced status and is out there. There is no certain Original or ongoing reaction time, but we do strive to have interaction on just about every problem inside of 3 small business times.
From the Elasticsearch Service Console: Visit the Support webpage or pick out the support icon, that looks just like a lifestyle preserver, on any website page in the console. Make contact with us by email: [email protected]
Contain the deployment ID that you would like help with, particularly when you might have a number of deployments. You can find the deployment ID on the overview page on your cluster while in the Elastic Cloud Console.
If you are on an Elasticsearch Company Normal membership therefore you have an interest in moving to Gold or Platinum support, please Call us. We also recommend that you choose to examine our greatest methods guidebook for getting the most out of your support working experience:
Our managed assistance pedigree and wide client base makes certain that we hold the knowledge to fit any shopper setting. It’s what we do each day On a daily basis, we deliver mission important, higher general performance, and generally-on info solutions for our shoppers. Our firm is focused on the operational general performance of Elasticsearch and complementary open up source knowledge layer technologies. Dedicated staff Elasticsearch support group is built up of devoted engineers and Elasticsearch experts with intensive operational expertise. We've the opportunity to aid keep your clusters running proficiently and successfully less than different circumstances and use instances Spin up a cluster in minutes No cost Trial
When you have any technological queries that aren't for our Support workforce, hop on our Elastic Local community discussion boards and obtain answers through the experts while in the Neighborhood, such as persons from Elastic.
If you Get hold of us by e-mail, make sure you use the e-mail deal with that you simply registered with, to ensure that we may help you much more speedily.
Describe the trouble. Incorporate any suitable details, such as mistake messages you encountered, dates and occasions when the trouble transpired, or anything you're thinking that is likely to be helpful.
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Should you be a different customer who just signed up for Elasticsearch Support, it normally takes a few hours for your Support Portal access to be put in place. When you have issues, attain out to us at [email protected].
These membership amounts deliver guaranteed reaction situations for support problems, improved support coverage several hours, and support contacts at Elastic. It also features support for a way-to and enhancement concerns. The exact support protection depends upon your membership amount.
Our support pages happen to be delivered in English, to translate to your desired language You should use the developed-in translate operate in Chrome or Firefox.
With the release of the new Support Portal, even In case you have an present account, there's a chance you're prompted to update your password.
To find out more, Examine Top quality Support Services Policy. If you're on a typical membership, therefore you have an interest in upgrading your support amount, be sure to Get hold of us. We also advocate which you study our greatest tactics guideline for obtaining the most out of your support practical experience:
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Get hold of us as well as a member of our team will attain out for you in minutes We’ll rapidly make it easier to receive a contract in position so we could get to work resolving your Elasticsearch difficulties and Get the setting operational as rapidly as is possible.
Just open up a scenario to let us know the name and electronic mail tackle you want to for being additional. When opening a case, There are some belongings you can perform for getting enable more rapidly: